Technical Support

Have questions or need a product update?

The mission of the ITEM Technical Services Group is to be an extension of your engineering team. Not only are we available to assist you with using our software, but we can also help you through the reliability, safety and risk modelling processes, start to finish. Whether via telephone, email, instant messenger or webinars, our staff of experienced and interested engineers will go the extra mile to ensure you get the answers you need. With offices in the USA and UK, we easily cover your worldwide support needs.

A database of product questions and answers is available in our Knowledgebase section in the Customer Area. This area also allows existing maintained customers to download the latest versions of our software, and additional documentation.

Maintained customers can log in here:

Customers In North & South America:

To talk to a technical support representative call: +1 (714) 408 7788
Email your technical support inquiries to support@itemsoft.com.
Fill out and submit the online technical support form on the right.

Customers In U.K. & Rest of World:

To talk to a technical support representative call: +44 (0) 2392 16 0707
(Mon - Fri 8:30am to 5:00pm GMT)
Email your technical support inquiries to support@itemsoft.com.
Fill out and submit the online technical support form on the right.

Support Request Form | please complete

Please fill in your details below: (* = requried field)

Index No. (Customer ID No.)
Title / Mr / Mrs / etc *
Forename(s)
Surname *
Job Title
Company
Street Address
City / Town
County / State / Province
Postal Code / Zip Code
Country *
Telephone *
Facsimilie
E-mail *
(Note: Company or University email addresses only please. Addresses like @yahoo, @hotmail or @gmail etc. are not accepted.)

Please provide details about your technical inquiry in the space below, including the software product name, module and version number :

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